Do Your Job
Part 2 of a 3-part series on changing the client service model I spent yesterday afternoon at Gillette stadium in Foxboro, Massachusetts, and it struck me that the New England Pat
Exceptional Service from Amtrak. Wait, What?
This blog is part 1 of a 3 part series on client service. I recently had an experience that I just have to share with you. It made such an impact on me that I’ve been thinking ab